GENERAL SOFTWARE QUESTIONS
HOW DO I DOWNLOAD BUSXPERT SOFTWARE?
Once your registration is approved, you need to Login (in the Green box in the top-right of the main page) and select “SerialTek Downloads.”
FROM THE "DEVICE" MENU, WHAT DOES A “CONFIGURATION FAILED” ERROR UNDER THE RED "i" INDICATE?
It means there is a problem with the RAM. Either the DIMM is faulty or has simply become unseated. Please contact Support to arrange an RMA.
WHY DOES BUSXPERT FAIL TO OPEN WITH A JAVA ERROR?
BusXpert uses Java in order to support multiple Operating Systems. The default install directory for the expected 32-bit JRE/JDK is C:\Program Files (x86)\Java\. If not found, Java is either not installed or not installed in the default directory. To confirm if your environment variables are set up correctly:
If “Java” is not found, default settings are being used to run BusXpert.
If more than one is found, order becomes important; you will want to make sure that your answer from part 1.c., e.g. C:\Program Files (x86)\Java\jre7\bin is listed first.
Try and run BusXpert software and see if the error goes away.
HOW DO I UPDATE THE LICENSE FILE WITH AN UPDATED FILE SENT FROM SERIALTEK?
Save your file to a specific directory for safekeeping. We suggest you create the following directory: C:\Users\username\Documents\SerialTek\BusXpert\license.
From within the BusXpert software, go to “Capture Control”, Select “Help” from the menu and then choose the “Update License” option.
Search for the new file at the location previously created.
DOES BUSXPERT HAVE ANY HOTKEYS AND SHORTCUTS?
Absolutely! Trace shortcut keys are found in Help under "Using Keyboard Shortcuts"
I AM GETTING "TERMINATED BY CONCURRENT TRANSACTION" ERROR WHEN CASCADING. WHAT DOES IT MEAN?
If you are capturing traffic from a wide link (combined traffic from multiple ports), pre-capture filtering on all the ports making up the wide link must be identical; if the pre-capture filtering is not identical, "Terminated by Concurrent Transaction" may result. You may also have mis-configured wide ports. To check this:
WHERE DO I FIND ERROR LOGS?
Error logs have the format "hs_err_pidXXXX.log", where 'XXXX' is the process ID. In a default Windows installation, error logs are located at "C:\Program Files (x86)\SerialTek\BusXpert Y.Y.YYY" where 'Y.Y.YYY' represents the software version.
WHAT OPERATING SYSTEMS ARE SUPPORTED?
BusXpert supports both Windows and Linux operating systems.
The following Windows versions are supported:
GENERAL HARDWARE QUESTIONS
WHAT DO I DO IF MY BUSXPERT SOFTWARE IS REPORTING THERMAL TEMPERATURE ISSUES?
Please confirm you are on the latest software and firmware version. Starting with 4.0.929 a fix was made in software to resolve any false reporting of thermal issues. Otherwise, ensure ambient temperature, airflow, or direct sunlight are not impacting the overall temperature of the Analyzer. If the errors continue to occur, please contact Support to arrange an RMA.
WHY CAN THE HOST NOT SEE THE TARGET WITH THE BUSXPERT ANALYZER IN THE MIDDLE?
There are a number of tests that can be performed. At any time during these steps if you have no success, please contact Support.
Is this a bad cable or cables? Please run your original test again, using a different set of cables. If you have a bad cable, this could explain the behavior. Please remove the analyzer and connect the HDD directly to the host computer: does the error continue? If so, please swap cables; if the issue stops depending on which cable is used, we may have a bad cable.
Is this a bad HDD? Please swap out the first HDD, replace it with a second HDD, and repeat your test. Does the second hard disk appear to the host computer? Remove the analyzer and connect the HDD directly to the host computer. Does the HDD operate, normally?
Please attempt to discover the disk using via your OS tools. In Windows, Disk Management may be used:
Is this a bad analyzer port? Please use another port on the analyzer (if you have only one port, please use another analyzer). Does your test work, now? Please send us your calibration settings file (let us know if you have customized the default settings).
HOW DO I ENABLE ACTIVE CONTROL CABLES (AOC)?
Requires BusXpert version to 4.0.941 or greater. For Version 4.0.941 and above:
WHERE DO I MODIFY IP SETTINGS IN BUSXPERT SOFTWARE?
Once the active analyzers are shown under the “Device” menu, right click on the green (or red) “i” and select “Modify IP Settings”.
WHAT IF “MODIFY IP SETTINGS” IS GRAYED OUT?
You may have a UDP timeout error due to your PC device being on a separate subnet to the Analyzer. Make a direct (peer-to-peer) connection to confirm. If so, reach out to your IT department to modify the connection. If you are still having issues, please open a case.
WHY CAN'T I DIRECT (PEER-TO-PEER) ATTACH THE MANAGEMENT PC TO THE ANALYZER VIA SINGLE ETHERNET CABLE?
From the BusXpert “Capture Control” section, select “Help” and click the Search/Magnifying-glass icon. Search "Direct Attached" for a copy of the article “Direct Attached.” Please note if the management PC is not running a DHCP server, the PC requires the following setup. Most PCs do not run a DHCP server.
Note: If there are any issues with this, you may need to change your IP address to very closely match. If the analyzer has an IP Address of 10.2.19.219 and you cannot connect, try setting your host system's IP address to 10.2.19.2. To change the IP settings on your analyzer:
APPLICATION PROGRAMMING INTERFACE (API)
WHERE ARE THE HEADER SCHEMAS FOR BUSXPERT CONTAINED?
C:\Program Files (x86)\SerialTek\BusXpert 4.0.xxx\SasHeaderSchemas
COMMAND LINE INTERFACE (CLI)
DOES BUSXPERT SUPPORT A COMMAND LINE INTERFACE?
Yes! The command-line application is called "bxcli.exe". If no arguments are specified, the BusXpert GUI will start at the Capture Control window. If the name of a trace is specified, BusXpert will open that trace in the trace viewer. Otherwise, read the help manual or use “bxcli.exe -?” or “bxcli.exe –help” for more parameters
Tip: Windows Vista users (including Server 2008 and Windows 7) should right-click "Command Prompt" in the Start menu (it's under Accessories) and select "Run as Administrator" in order to run BusXpert from the command line. Please make sure to run it from the SerialTek install directory.